Privacy Policy

Up to date on 1 March 2021.

The information you provide is collected and processed exclusively by Scalerp for the purpose of managing customers and prospects, in a strictly professional context, in accordance with the regulations applicable to the protection of personal data. They are intended for the Sales & Marketing department and are kept for 3 years. No disclosure or transfer of this information is made by Scalerp. You can exercise your rights: access, rectification, opposition, deletion at the following address: privacy@scalerp.com

The purpose of Scalerp’s Privacy Policy is to provide you with all the information on the conditions under which Scalerp collects and processes your Personal Information.

The Privacy Policy is part of the TOS and each term defined in the TOS has the same meaning in the Privacy Policy.

By accessing and using Scalerp, you agree to respect and be bound by this Privacy Policy, which may be modified or updated at any time without notice. Any changes will be posted on the Site, which we advise you to consult regularly.

I. Purposes of the processing and nature of the data collected

1.1 We collect and process data that you voluntarily provide to us in order to access and use the software, to make requests to our staff (demonstrations or otherwise) or to access our online resources.

We also collect and process data about our Users’ preferences and traffic (such as IP addresses).

Specifically, we process your Data to enable you to:

visit our websites
Create an Account to access the Software and use our services
Register for online demonstrations, events or competitions
Download our online resources
Improve our services by placing cookies on users’ devices
Send you marketing and sales offers.

To open an Account, you must provide us with at least the following personally identifiable information in order to use the Software:

Your name
Your email address
Your telephone number.

You may supplement your profile with other Personal Information (address, other phone number, date of birth, photo, names of your customers or prospects, etc.). We will never collect or process any Personal Data that is sensitive in the sense of the regulations, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, etc.

1.2 We collect information relating to the contractual relationship we have with you: history, Tools subscribed to, billing and payment details, participation in promotional offers, requests and incidents reported to the support service, etc.

1.3. We automatically collect certain data when you visit the login.scalerp.com website: for example, information relating to the origin of the connection, the type and version of your Internet browser, the duration of your connection, etc.

We use cookies for the Website and the Customer Relationship Management platform called Scalerp. A cookie is a small text file sent by the website visited by the User to his Internet browser or to the device used. Its function is to facilitate navigation (memorise technical choices, past activity) and to propose relevant offers and services. Their maximum life span is 13 months. Its purpose is to facilitate navigation, improve use, services and better understand the experience of Users.

Our Cookie Policy is available here.

II. Use of your Personal Information

We only use Personal Data in the cases provided for by the regulations in force, which are

The execution of the service contract related to your use of the Scalerp Software
Compliance with a legal obligation
Your consent to use your data
Our legitimate interest in carrying out canvassing or promotional operations concerning us or our subsidiaries (information concerning our products, our promotions or the events we organise within the Scalerp group).

III. Processing of Personal Data

Scalerp collects and processes your Personal Data fairly and lawfully, and in compliance with the principles of the European Regulation 2016/679 of 27 April 2016 (RGPD). Scalerp is responsible for the processing of your Personal Data within the meaning of the RGPD.

Scalerp has appointed a Data Protection Officer (DPO) who continuously monitors Scalerp’s compliance with the principles and rules of the RGPD and whom you can contact at privacy@scalerp.com.

The DPO’s tasks include

To raise awareness among Scalerp employees about the protection of Users’ Personal Data
To accompany them during the implementation of processing
Responding to requests related to the exercise of your rights, in accordance with article

IV. Retention of your Personal Data

4.1. Security

Scalerp does everything in its power to prevent the loss, misappropriation, intrusion, unauthorised disclosure, alteration or destruction of the Personal Data that you provide to us.


The Data is stored on our own servers, which are hosted within Planethoster France’s infrastructure. The security of the servers and the updating of our operating software are monitored in real time.
All the information you send us is encrypted [TLS 256 bit protocol].
Scalerp employees are subject to a confidentiality and non-disclosure obligation and have all signed a specific commitment relating to the protection of Personal Data.
Access to your Data is governed by a strict access control policy, reserved for authorised persons, under defined conditions.
When we use service providers to process Personal Data, we have previously verified that these service providers guarantee an equivalent level of protection in terms of security.

4.2. Duration

Scalerp keeps your Personal Data in accordance with the following legal and regulatory provisions:

– We keep the information relating to the management of the Customer account, orders, invoicing, payments 10 years after the end of the contract or the last contact from the inactive Customer.

– We keep information relating to the constitution and management of prospecting files 3 years after the last contact from the prospect.

– We keep the Data of inactive Customers for the purpose of sending information on its commercial and marketing offers, for a period of 3 years after the end of the commercial relationship.

– We are obliged to keep for 1 year the following Personal Data resulting from the creation, modification or deletion of User Content:

The connection identification
The identification given by the terminal
Types of protocols
Nature of the operation
Date and time of the operation
Identification used by the author of the transaction.

When the retention of Data is no longer justified by the management of a Customer account, a legal obligation or commercial requirements, or when you request us to do so in application of one of your rights (Article VIII), we will securely delete your Data.

4.3. Account cancellation

You may also request that your Account be deleted in accordance with the TOS. Your Data will then be deleted within the limits recalled in Article 4.2. above.


V. Access to your Personal Data

5.1. Access to your Data by Scalerp Group employees

Depending on the purposes defined in Article I, employees of the customer, support, administrative, accounting, technical, marketing & sales departments of the Scalerp Group may have access to Personal Data.

Access to your data is only made on the basis of individual access authorisations, as specified in article 4.1.

5.2. Transmission of the Data

Scalerp may subcontract the following services:

Sending of postal or digital mail
Customer relationship management
Technical developments

In accordance with Article 28 of the GDPR, access to your Data by our subcontractors is provided for and regulated by a contract. This contract which binds us to our subcontractors lists the various obligations which are incumbent on them in terms of the protection of Personal Data.

5.3. Limitations on the use of your data as a Gmail account user

You have the possibility to synchronise your Gmail account to the Scalerp Software via a connection application. In order to enhance the security and privacy of your Gmail account user data, and notwithstanding any other provision of this Privacy Policy, the use of your data by the login application is subject to the following restrictions:

The Login Application only uses access to your Gmail User Data to perform the following actions: read, write, edit or monitor Gmail message content (including attachments) and metadata, in order to provide a web-based email client that allows users to write, send, read and process email;
The Login Application never transfers such Gmail data to third parties unless it is necessary to provide and enhance the functionality of the Login Application, to comply with applicable laws, or as part of a merger, acquisition or sale of assets;
The Login Application does not use this Gmail data to serve advertisements;
The application does not allow a human to read this data unless you expressly authorise us to do so for specific emails, for security reasons (such as investigating misuse), to comply with applicable regulations, or for internal application intervention provided that the data has been aggregated and anonymised.

VI. Transfer of Personal Data

We store your Personal Data in the European Union.

If the Data we collect is transferred – and only marginally – to subcontractors located in other countries, we first ensure that appropriate safeguards are in place to govern any transfer of Personal Data.

We may also provide our Users’ Personal Information only if required by law or ordered by a UK court.

VII. Communications from Scalerp

7.1. We may send you emails to the email address associated with your Account for reasons related to our business relationship, namely, technical or security reasons, administrative reasons related to your subscription to the Software, your participation in our events, or to inform you of the evolution of our service offering.

7.2. We may also send you SMS or emails containing promotional and marketing offers under the conditions set out in Article VIII. If you unsubscribe from these communications, you will still receive the communications listed in Article 7.1.

VIII. Exercise of Users’ rights

In accordance with the UK law  and the European Regulation 2016/679 of 27 April 2016 (RGPD), in force as of 25 May 2018, you have the following rights concerning the processing:

Right of access and rectification
Right to object
Right to erasure
Right to portability
Right to limitation

You can exercise these rights by writing to us at the following postal address Scalerp – 71-75 Shelton Street, Covent Garden,WC2H9JQ – London United Kingdom, or by writing directly to our DPO at privacy@scalerp.com. All requests must be reasoned and accompanied by a copy of a valid identity document.

You may also :

Modify your Personal Data directly from your Scalerp Account, if you have one,
Manage the receipt of promotional communications (not related to a transaction) by simply clicking on the “unsubscribe” link at the bottom of emails sent by Scalerp,
Manage the receipt of SMS by sending a “STOP” text message.

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