Identify the debt
Review the customer's statement and reconcile open documents with receipts. Review supplier payables separately to keep incoming and outgoing funds distinct.
Track the cheque
Record payment method, reference and amount. Check bank clearance before treating the funds as available and record communications if a problem occurs.
Reschedule the balance
After clearance, MAD 9,000 remains. Three instalments of MAD 3,000 give the parties concrete dates to monitor. Present the plan, review acceptance and compare each receipt with the due instalment.