Customer relationships

A customer is considering two purchases with different budgets and timelines. The sales rep tracks each deal separately while keeping a single contact record.

Qualify the need

Identify the contact, requirement and owner. Open one deal per potential sale so an urgent order does not hide a longer-term opportunity.

Plan follow-up

Record the outcome of each call and set a dated next action. Review your follow-ups each morning to see who is waiting for an answer.

Review the pipeline

Browse deals by stage. Check the activity history before moving a deal and distinguish a closed sale from a negotiation.